Update regarding COVID-19:
Please be prepared for delays. Our fulfillment times will be longer than usual for most of the product categories. The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers. We’re closely communicating with our partners to make sure they can supply us with adequate stock levels from their distributed network of wholesalers.
We’re temporarily disabling shipping to some countries because they no longer accept incoming mail. The actual list of the countries is varying so please to ask if we ship to your country contact us at email@example.com. Regarding orders to these countries, we are fulfilling them and will ship once they accept incoming mail again.
It takes up to 7 business days to prepare the products. However, almost all of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
- Delivery to US: 5-8 business days after fulfillment (7-15 business days including fulfillment)
- International delivery: 10-20 business days after fulfillment (12-27 business days including fulfillment)
We charge shipping costs 5€. This already includes handling costs.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If the product is damaged in the mail, send a photo of the damaged goods to firstname.lastname@example.org, then we’ll gladly send a replacement at no cost to you. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
If you notice an issue on the products or anything else on the order, please contact us at email@example.com.
The return address is on your package. Packages sent out from our US fulfillment centers are returned to: 11025 Westlake Drive, Charlotte, NC 28273. Packages sent out from our Europe location are returned to: Lidostas parks, Marupes novads, Latvia LV-2167.
We do not offer size exchanges or refund orders for reason other than stated in this policy. Any returns or problems that occur because of an error on our part will be handled at our expense. If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.
Our policy lasts 4 weeks. If 4 weeks have gone by since the product has been received, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the return address on your package.
To return your product, you should mail your product to the return address on your package. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.